News

Design Thinking Workshop

Join one-day workshop on Wed 18 Sep 2019 from Stuart Young:  Design Thinking: Human-Centred Design in Agile. Register soon, the capacity is limited! 

 

AgilePrague 2019 is looking for partners

Help us to make this conference awesome, without your support we would not be able to make it happen. 


AgilePrague team

Agile Prague 2018 - Press release

We just published Agile Prague 2018 official press release. It's available in CTK news service (in Czech) [PDF version].

Agile Prague 2018 is sold out

Agile Prague 2018 Conference is sold out. You can still get your registration to the conference with one of our combo packages and join conference  + David Hussman Product Discovery or Delivery workshop, CSM, CSPO or CAL. 

Discovery workshop by David Hussman plus free 2-days registration.

 

Open Space

Wouldn’t it be great to go to a conference that included all of the topics that are most interesting to you? A conference that addressed your most pressing questions?
That’s what the Open Space sessions are for. It’s the part of the conference that you get to design.

Join the lunch Open Space and deepen your learning experience. 

 

Home » Articles » Workshops » Linda Rising - Patterns for Improved Customer Interaction

Linda Rising - Patterns for Improved Customer Interaction

Linda Rising - Patterns for Improved Customer Interaction

Patterns for Improved Customer Interaction

With the emphasis on in-depth customer interaction during development, agile team members are being asked to take an active role in working with customers. This evolving role poses a big challenge for many who, in the past, rarely met “real” customers. Linda Rising presents patterns she has used successfully to help software professionals in their direct, face-to-face interactions with customers. These patterns describe solutions to common problems that occur again and again when dealing with customers and users. The patterns Linda discusses have memorable names such as It’s A Relationship—Not A Sale, Be Responsive, Show Personal Integrity, Build Trust, and Take Your Licks. Pattern names build a vocabulary that allows you and your development team to have meaningful conversations about—and to ultimately improve—customer relationships and the software you deliver.

 

Problem-solving and Decision-making in Software Development

The afternoon will be dedicated to those of us who struggle with complex problems for a living, unfortunately, don't have time to keep up with the enormous amount of research in cognitive science that would help us be better thinkers. Linda Rising will share what she has been able to uncover. Some of it is surprising, even counterintuitive. Linda will report on the research and provide some tips for better thinking, problem-solving, and decision-making.

 

Benefits from this tutorial:

•    A vocabulary based on patterns to improve communication with customers
•    Simple and powerful ways to improve your own personal interactions
•    How to focus on what is best for both you and your customers